FAQs

QUESTIONS OFTEN ASKED BY PRINT COLLECTORS

What is a limited edition?

As indicated by it’s name, a limited edition refers to an image that is printed with a defined number of copies. Our policy is that once a number of copies of an image have been declared, and then no more can be published in other sizes or under some other edition name, thereby, truly assuring the collector that the original number of copies of the image will be honored.

What is the difference between an artist proof and a regular edition?

When the number of copies to be reproduced is determined, an additional (in our case 10%) are declared and designated as the artist proof edition. Many collectors favor the AP as it is of lower numbers and by tradition is considered to be of higher value. In our case, the image and quality of the reproduction are the same.

What is a lithograph?

A lithograph is printed on paper using an offset printing press. They are printed in large batches and the cost per print is very economical compared to other processes.

What is a Giclee?

Sometimes referred to an iris prints, giclees are produced using a digital process similar to inkjet printing.

Can a size other than listed be ordered?

Our policy is without exception to adhere to the size of edition and reproduction dimensions as declared upon the original certificate of authenticity. We believe any changes made to an edition after initial purchases have been made by collectors are not appropriate.

If an edition is marked sold out can we still special ordered?

No, the only source would be on the secondary market of one of our dealers that may have one on hand.

What is an open edition?

Open editions can be printed in unlimited numbers.

Do you ever issue open editions?

We do not serve the open edition market. This helps prevent the issues of unauthorized reproduction, and unlawful distribution of our images.

Can I buy a canvas transfer (a litho that has been transferred to canvas)?

We do not make canvas transfers from the lithograph reproductions. On most images we do print a giclee on canvas in lieu of a canvas transfer. We have honored the original declarations on the size of addition and substituted the giclee technology. Pricing was adjusted accordingly.

Is there a difference in quality of canvas substrates and if so, how do I know what I am buying?

Canvases vary substantially in pricing depending upon quality. Some low quality canvas giclees can have issues with cracking and splitting. Our canvases are the best quality that can be obtained.

Is there a difference in quality of paper if so, how do I find out what I am buying?

Grades of paper vary over a wide range. Our lithographs were originally printed on a paper specified by Toh-A-Tin or Somerset Publishing at a time when they were responsible for quality control. All giclee prints produced under our specifications are printed on archival cold-press watercolor paper, which was selected because it is the highest quality available and also produces the matte finish which best enhances the art.

Is there a difference in quality of inks if so, how do I find out what I am buying?

The quality is dependent upon the selection by the printer/publisher. We depend upon the recommendations of the Epson labs in that their recommendations are being followed. Instead of inks (which are much less costly), our resin based pigment product is used in conjunction with the recommended canvas.

How soon can the print be shipped?

Normally, we can ship within three working days unless there is a special circumstance. Any unforeseen delay is always posted on the website.

What are the options for shipping paper?

Generally it is shipped flat. If desired it will be enclosed in an envelope which can be used for preservation and presentation. They can also be rolled in a tube but will require proper care when unrolling to allow the “set” in the paper to relax.

What are the options for shipping canvases?

Canvases are always shipped rolled.

How do I get the paper reproduction framed?

You can simply use your local framer of choice and select the frame and matte that matches your dècor.

How do I get the canvas framed?

The canvas will need to be stretched or dry mounted and fit to any frame of choice by your local framer.

Are the canvases UV coated?

The canvas and resin pigments are not to be coated with a UV spray. The Epson labs have developed the canvas & resin system and any spray will void their warranty. By using the combination of canvas and resin, the giclee retains the artistic benefit of a matte finish which is richer and less reflective.

What are the advantages of canvas vs. paper?

  • Not under glass so cost is less and less reflection.
  • Saves the cost of matting unless prefer matte.
  • Framing cost is the same except need to add cost of stretcher bars.

Which is less costly to have framed, canvas or paper?

Since canvas only needs to be stretched and framed it should generally be the most economical.

What size considerations should I have in ordering?

Generally a 3″ to 4″ frame for canvas and the same plus 2 ″ or more for mats on a paper print. So use the image dimension and the double the total width from edge of image to exterior side of frame.

Do you ever do gallery wraps and if so how do I order?

We recommend framing the piece, as gallery wraps are generally used for lower quality reproductions.

When will a new image be made available?

We only select work that we feel is well suited to reproduction. Not all originals are reproduced.

What is a certificate of authenticity?

The certificate warrants the information provided on a certificate of authenticity.

What is a signed print vs. a hand signed print.

A signed print maybe either autopen signed or a signature printed on the reproduction. A collector needs to be aware that the practice became more prevalent with the advent of Giclee prints as since the prints were produced upon order it became more efficient and economic not to pre-print, send to artist for signature and wait for the return. The use of reproduced signatures vs. a reproduction actually signed by the artist is becoming a significant issue for consumers. It is one of several reasons that giclee printing by artists is becoming more prevalent.

If a print is signed advertised as signed is it necessarily hand signed?

Not necessarily, as some prints are being produced using autopen or signature images that appear “signed” but are not “hand signed”. It requires a detail examination to verify a print has been actually signed by the artist. Of course, the hand signed reproduction has a much greater value attached to it.

Once an image used and the size of the edition is announced, do you ever use the image again in another issue?

As a policy, an image will never be reproduced in any other size or under another edition name after the original certification or authenticity is created. We believe that doing so creates unfairness to the consumers that relied upon the original certificate as to the use of the image.

What is the difference in value of a limited edition and an open edition?

Much of value is related to the quality of the work and the artist reputation. All of these things being equal, it is usually the case that the limited edition print is significantly more desirable.

What are best practices for care of reproductions?

Exposure to the elements is damaging to all art. Most deterioration results from exposure to direct sunlight and/or moisture. Direct sunlight has an effect on all pigments over time. Therefore, one should keep all art no matter what out of direct sunlight and in a humidity friendly environment.

What is an iris print?

It is another name for a giclee.

Terms and Conditions

Welcome to chrisowenart.com Our services and products are provided subject to the following terms and conditions. By using the website, you agree to be bound by these terms and conditions. Please read them carefully, as they contain important provisions relating to your use of the site, including an agreement to engage in binding arbitration to resolve any disputes between us. The website is owned and operated by chrisowenart.com, Inc. (“chrisowenart.com”).
I. Privacy
You should review our Privacy Policy to understand our privacy practices.
II. Terms of Use
License and Website Access
We grant you a limited, revocable license to access and make personal use of the website as our customer. However, you are not permitted to: reproduce, duplicate, copy, sell or otherwise exploit the website or any product image, product listing, product description, price, page layout, page design, trade dress, trademark, logo or other content (“Website Content”) for any commercial purpose, except as expressly provided; use a robot, spider or data mining or extraction tool or process to monitor, extract or copy Website Content (except in the operation or use of internet “search engines,” hit counters or similar technology); use any meta tags, search terms, key terms, or the like that contain the website’s name or trademarks used on the website; engage in any activity that interferes with the website or another user’s ability to use the website; modify, create derivative works from, reverse engineer, decompile or disassemble any technology used to provide the website and the services offered on the website; or assist or encourage any third party in engaging in any activity prohibited by these Terms of Use.

Any use of the website or Website Content that is not expressly authorized herein is prohibited and immediately terminates the license granted herein.

Electronic Communications

You consent to receive communications from us by e-mail. You agree that all agreements, notices, disclosures and other communications that we provide to you by e-mail satisfy any legal requirement that such communications be in writing.

If you opt in to receive SMS (text messages) from chrisowenart.com (as/when available), or use a mobile application, the following additional terms and conditions (“Mobile Terms”) also apply to you. Your access to the Sites via your mobile device or use of a mobile application confirms your agreement to these Mobile Terms, as well as the rest of the Terms and Conditions.

By opting in, you agree to receive promotional SMS text messages on your mobile device. Your consent is not required as a condition of purchasing any goods or services from chrisowenart.com. By agreeing to receive SMS messages from chrisowenart.com, you certify that you are over 18 years of age and (a) you are the mobile account holder or (b) you have the account holder’s permission to enroll the designated mobile phone number and can incur any mobile message or data charges. You agree that you are solely responsible for all message and data charges that apply to use of your mobile device to access the Sites or use of a mobile application. All such charges are billed by and payable to your mobile service provider. Please contact your participating mobile service provider for pricing plans, participation status and details. You understand that wireless through Wi-Fi or a participating mobile service provider may not be available in all areas at all times and may be affected by product, software, coverage or other service changes made by your mobile service provider or otherwise. Additional terms and conditions may apply to your use of a mobile application, based on the type of mobile device on which you install and use the mobile application. You can opt out of receiving SMS messages at any time.

Your Account

If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

Copyright

All Website Content is our property or the property of our content suppliers and is protected by international copyright laws. The purchase of any product does not provide the purchaser with any copyright interest or other intellectual property right in the product. All Website Content that is not our property is used with permission. The arrangement and compilation of all Website Content is our exclusive property and is protected by international copyright laws. All software used on the website is our property or the property of our software suppliers and is protected by international copyright laws.

Trademarks

Certain graphics, logos, page headers, button icons, scripts, and service names are trademarks, service marks, or trade dress of our company or our affiliated companies. Our trademarks and trade dress may not be used for any commercial or other purposes without our prior written consent. All other trademarks and service marks not owned by chrisowenart.com or our affiliated companies that appear on the website are the property of their respective owners and may or may not be used without their prior written consent.

Copyright & Trademark Compliance; Complaints

We honor the intellectual property rights of others. If you believe that your work has been copied or used on the website in a way that constitutes copyright or trademark infringement, please notify us by following the procedure set forth in the immediately following paragraph. Except in limited instances under authorized agreements, we do not reproduce or manufacture the products offered on our site, but rather we purchase or license products from third party suppliers that represent to us that they have sufficient rights to allow us to display and sell the products on the website. Upon receipt of any bona fide claim of infringement, or upon becoming aware of any actual or alleged infringement by any other means, we will remove such actual or alleged infringing product(s) from the website and/or cease sales of the product(s) pending our investigation.

Reviews, Comments, Communications and Other Content

Visitors may post or submit reviews, comments, suggestions, communications and other information via our website, by email or through one of our website operation partners. You agree not to submit, transmit, or otherwise make available in any manner any content (i) that is unlawful, harmful, obscene, hateful, threatening, abusive, defamatory, harassing, libelous, invasive of another’s privacy, or is otherwise objectionable, (ii) that infringes the intellectual property rights of any party or (iii) which contains a chain letter or constitutes any form of commercial solicitation, political campaign, mass mailing, “spam” or software virus. You may not use a false e-mail address or otherwise provide information that would be misleading as to the origin of such content. Although we do not regularly review content you submit to the website, we reserve the right to edit or remove any content that we find objectionable for any reason. You represent and warrant that you possess all necessary rights to use the content that you submit to the website and that use of such content does not violate generally accepted standards of decency. You agree to defend, indemnify, and hold us harmless from and against any and all claims arising out of or relating to any content that you submit to the website. By submitting content to the website, you automatically grant to us, or warrant that the owner of such content has expressly granted to us, a royalty-free, perpetual, irrevocable right and license to use your user name or the content in any manner that we deem appropriate, in our sole and exclusive discretion. We take no responsibility and assume no liability for any content posted by visitors to our website.

Suggestions and Ideas

Visitors may submit suggestions, ideas or questions to chris@chrisowenart.com. By doing so, you acknowledge that we will be free to use, disclose, reproduce, modify, license, transfer and exploit any suggestions or ideas in any manner.

Limitation of Liability

We do not accept responsibility that the website, its servers, or e-mail sent from the website are free of viruses or other harmful components. We will not be liable for any damages of any kind arising from the use of the website, including, but not limited to direct, indirect, incidental, punitive or consequential damages. Certain laws do not allow limitations as contained in this clause. If these laws apply, some or all of the above limitations may not apply to you and you might have additional rights.

III. Terms of Sale

These Terms of Sale apply to all offers made by chrisowenart.com Inc., all purchases and orders placed by you and all agreements concluded between us in relation to the products and services offered on this website.

Return Rights

We are committed to quality products and your satisfaction is 100% guaranteed.

If for any reason you are not completely satisfied with your purchase, you may return it within 15 days of receipt and receive a free replacement or a full refund for the price of the product. Shipping charges will not be refunded.

If your order should arrive in less than satisfactory condition, we offer a convenient Photo Return option. Simply take a digital photo of the item and one of the shipping container it arrived in, attach them to an email and send to chris@chrisowenart.com. Please include in the body of the email: your order number, the shipping ID or item number, a brief description of the reason for the return, and let us know whether you are seeking a replacement or a refund. Your request will be processed within 48 hours and you will receive an email letting you know your replacement is under production or your refund is being processed.

To return your item(s) please pack them in the original tube or box.

Pricing

Notwithstanding the product prices shown on the website, we cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items shown on the website may be mispriced as a result of price changes that are implemented at or about the time of your visit to the website. However, we do NOT charge your credit card until after your order has entered the shipping process. If an item’s correct price is higher than our stated price, your sole recourse is cancellation of your order. Acceptance of Order

We reserve the right to refuse or cancel any order. In such event your sole recourse shall be the return of amounts paid by you related to such order (if any).

Updated: March 2019